I’m about to face an enormous challenge at work: Our company is getting ready to do a major upgrade to our core business operating system (PeopleSoft). This upgrade has been in the works for quite a while now, and it’s time for our department to start discussing a plan to train hundreds of employees on the new system. I don’t know much about the new system, but I understand that it is quite an overhaul; one estimate said we would need 80+ hours of face-to-face training. However, due to logistics, time, and money, it appears we will be training about 80% of these employees using a combination of self-study eLearning courses and webinars (using Adobe Acrobat Connect Professional). Everything will be tracked in our LMS.
Sure, this is a big task, but here’s why I’m concerned: If you’ve ever used a system like PeopleSoft or SAP, you know that it’s not very engaging. In fact, applications training like this can be excruciatingly boring, especially when taken as a self-study eLearning course. These courses generally consist of step-by-step instructions where the learner watches a task as it is performed, and then they try the task on their own in a simulated environment. This type of training can be effective, but with this upgrade, we will have a HUGE amount of training for the end-user. I’m worried that we’ll bore people to tears and that they’ll mindlessly follow along with the step-by-step directions…and then not retain anything. Luckily, I’ve got a few more weeks to get my thoughts together.
How would you tackle this? What ideas do you have?
B.J. is the Founding Editor of eLearning Weekly and has contributed more than 150 articles. He works in elearning at Qualcomm, focusing on mobile learning.