We implemented a learning portal at work several months back, and it has turned out to be one of the best things I could recommend to an organization for improving access to learning materials. In the past, I’ve worked at organizations where we would tell learners, “Look in the LMS” to find materials and information. I’ve realized that a learning portal creates a self-service environment for users that can’t be beat. They can go, search, find what they need, and move on. It’s a Google-like experience, for what has generally become an information-on-demand culture. Let’s take a closer look at learning portals…
A learning portal is a web site that contains links to all different types of learning and training materials for employees at an organization. It may display upcoming classes, online courses, job aids, programs, links to web sites, etc. It may also include search functionality, a rating system, bookmarking ability, and more. The content displayed on the portal may be general to all employees at an organization, or it may be customized for that individual and the role they play. In a perfect world, the learning portal would be able to analyze the person’s department, role, and previous training history. It would then automagically determine learning resources that may be most valuable to that person. It may take a little while, but we’ll get there.
First, analyze your users. Interview power-users and find out what resources they access on a regular basis for learning and looking up information. Find out what information is most important to them and find out how you can aggregate it in a way that is simple, clean, and useful. Look at your HR/training systems (ex. your LMS). Find out what key information should be displayed in the portal. You may want to show the learner information on their upcoming classes (if they have already signed up). You may also want to show them all upcoming classes that could be relevant to them based on their job role or specialty. Contact vendors or systems specialists at your organization to find out if this information can be extracted and displayed on a web site, such as a learning portal. (Beware that vendors may charge you for this extra work.)
Start small with the first version of your learning portal. Aggregate some useful resources and slowly add features and functionality based on users’ feedback. Interview users and put a poll on the portal. Get as much feedback as you can. It will improve naturally over time if you listen and respond.
Some LMS vendors are introducing portals of their own, so keep an eye out. Your LMS vendor may have one coming out soon. These may be rigid at first, but I’m sure they’ll get better with time. I’d recommend you analyze the needs of your users, and then determine if it’s best to build your own or use a vendor solution. Either way, it will probably be an extremely helpful resource for your learners.
B.J. is the Founding Editor of eLearning Weekly and has contributed more than 150 articles. He works in elearning at Qualcomm, focusing on mobile learning.